Thank you for shopping with Stampin’ Up Mall. Below you will find important information about how we process, ship, and deliver orders.
Shipping Destinations
We currently ship to addresses within the continental United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations at this time. Orders placed with shipping addresses outside our service area may be canceled and refunded.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
Once your order has been processed and dispatched, delivery within the continental United States generally takes 3–5 business days. Please note that these timelines are estimates and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Cost
Shipping is free for all orders shipped within our service area. There are no minimum order requirements to qualify for free shipping.
Carriers
We use reputable third-party logistics carriers to deliver your order. The specific carrier is selected at the time of shipment based on the destination, package size, and service availability. While we cannot guarantee a specific carrier for every order, all carriers we use are established companies that provide tracking information.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address issue, we will contact you to arrange reshipment or refund, subject to our return policy.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible at info@stampinupmall.my. We will work with the carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our policies.